Returns & Exchanges
At Sustai Market, we want you to be completely satisfied with your eco-friendly purchases. If a product doesn't meet your needs, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Log into your customer portal or contact our support team with your order number to start the return process.
Prepare the Package
Securely pack the items in their original sustainable packaging to ensure they are protected during transit.
Ship the Item
Affix the prepaid carbon-neutral shipping label provided to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing